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‘Excellent Customer Service’: Two Flight Attendants Go Against Protocol To Save A Furry Friend’s Life

Loyalty, friendship, and companionship are what come to mind when you think about dogs. It’s no wonder that we consider them “Man’s best friend”. And as our best friends, we would do anything to protect them, knowing they would do the same for us. 

When Darcy, a lovely french bulldog was in need of some help, two flight attendants stepped up and saved her life with no hesitation! 

Michele Burt, her husband Steven, and three dogs went on board a JetBlue plane from Florida to Massachusetts. Accustomed to taking this route it was supposed to be a pretty routine flight. Michele followed protocol and put the dogs in their carriers under her seats, however, she noticed that Darcy was having some trouble breathing and decided to go against protocol. 

Michele opened Darcy’s carrier door to check on her and noticed that her tongue was blue. “I am aware that is a sign of insufficient oxygen”, the woman later explained. “I pulled her out from under the seat and placed her on my lap to cool down and help her relax as she was panicking and breathing frantically.”

Flight Attendant Renaud Spencer didn’t know what was going on and at first she was strict with the protocol until she noticed that there was a problem with Darcy and asked her colleague Diane Asher to help out. 

Renaud – who also owns a French Bulldog, had an idea. One that goes against the protocol, though. However, she was ready to take the risk, to save the poor dog’s life.

“She [Renaud] brought a small oxygen tank with a mask attached and offered it saying, ‘Maybe this will help,’” Michelle said. “I believe Renaud and Diane saved a life, some may reduce the value of life because Darcy is a canine — I do not.”

When finding out about the situation, the company couldn’t be prouder. They even praised the two women for their actions! “Our mission is to inspire humanity, and we’re very proud of those outstanding crew members who consistently demonstrate a passion for excellent customer service,” JetBlue wrote in a statement.

RA Staff
RA Staff
Written by RA News staff.


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